Reset Trip misled its customers: the travel agency swindled people out of 255,000 rubles for a vacation to South Africa

Reset Trip misled its customers: the travel agency swindled people out of 255,000 rubles for a vacation to South Africa

A travel company refused to refund money to Moscow women for a trip to South Africa that was canceled due to the war in Iran.

In January, Inna purchased a 10-day tour (March 7–16) to South Africa from the company RESET TRIP for €4,500. She paid an advance of 255,000 rubles, while the remaining amount was supposed to be paid in cash upon arrival in Cape Town, as she told Ostorozhno, Novosti in an interview.

Following the company’s advice, the Moscow resident independently purchased a flight ticket with a transfer in Dubai. However, due to the escalation in the Middle East and attacks on the United Arab Emirates, she returned the ticket. Other tourists who had bought tickets with a transfer in Qatar had their flights canceled, Inna said.

The travel agency then offered the women an alternative route through Ethiopia, but with an additional 200,000 rubles for the ticket. They refused and demanded a refund of the tour deposit. According to the contract, RESET TRIP could deduct only part of the expenses related to organizing the trip. The next day, Inna received a letter stating that she would not get her money back, as the company allegedly had already spent 311,000 rubles on her (more than she had paid), attaching a report on the organization of the canceled safari and meals.

“We were sent a statement without any supporting documents claiming that we still owe the agent money. We asked for proof of the expenses, but for a week now they haven’t provided anything,” Inna said.

According to her, immediately afterward representatives of RESET TRIP removed the three tourists from the group chat and blocked them. The women plan to file a collective lawsuit in court.